Return Policy

We do not offer exchanges. We strive to match the details on your final approved proof as close as possible. However, if you encounter an issue with your order and you would like to return your order for any reason, please report the issue to us by emailing info@tshirtdirection.com within 14 business days of receiving your order. Orders that have gone past 14 business days of receipt will be considered accepted and no returns will be expected. In your email, please include photographs and specific issues with what you're unhappy with.
After reporting your issue, please ship your order back to us in the original condition that you received it (unworn and unused), within 5 business days of your email issue report. You must pay for the return shipping back to us. Once we receive your order we will refund you the number of pieces we receive back, minus a 15% restocking fee due to the custom nature of the product.

Order Cancellation

Placing an order on our website is risk-free with a 100% refund, but only if you cancel before final proof approval.
Cancellation requests must be made via e-mail, sent to info@tshirtdirection.com. Please include your 4 digit order number.
If you cancel after you approve your final details, you will be charged a restocking fee of 15% of your total order amount (we will only refund 85% of what you paid).
If you would like to change your order details in any way after final proof approval, you would need to cancel your order and start a new one.
Note: if we do not hear back from you via email within 14 business days after sending your order proofs for you to review and approve, we will cancel your order minus 5% for credit card processing fees and other costs.

Printing & Ink Color Disclaimers

Decoration Tolerance:

Due to physically sewn variances in blank garments and styles, your printed design may have a tolerance of 0.5" compared to your final approved proofs, in any direction. Prints within that range will not be considered misprinted.

Ink Color Variance:

Due to differences in digital computer monitors, how ink colors are displayed on your proofs and how they are physically printed will not be a perfect match. Physically printed ink colors may differ by up to one shade.

We have a set list of house ink colors that we use. Each ink color within our house list will have a specific Pantone code. We will list the exact Pantone code from our house ink colors that we will use to print your design, on your proof. During the proofing process, our graphic artists will match your artwork's ink colors to the closest ink color from our house Pantone list. Because we are matching your colors in your design to our house list, there may be shade differences.

We do not custom match colors from your design to other specific Pantone ink codes that are not found in our house list.

Orders with Multiple Blank Garment Material Types:

Print quality may differ from one garment to another due to the effect inks have on different material types. Within an order you might see differences in print color and texture as well as the appearance of pinholes and gaps in the print due to running one job on multiple materials.